Acceptable Payment Methods for the Ascension eStore:

• Credit Cards (Visa, American Express, MasterCard and Discover)
• On Account Billing / PO Billing
• eCertificates

Checks and money orders are not accepted.
Please note if paying via credit card your statement will reflect payment to Staples Promotional Products.

If you have a promo code, you can use it during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

Staples is the only vendor legally authorized to use the Ascension brand on merchandise and promotional apparel. If you have a lower bid on an item from another vendor, please present it to your Staples rep and they will work with you to ensure there is an apples to apples comparison on items bid. And Staples will always try to find a way to source what you need within your given budget.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Ready-to-ship merchandise orders will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours via the shipping method you have selected. Please check the product description page if you would like to view the estimated delivery date upon purchase.

For production and delivery lead times on made to order and special order items, contact email: Ascension-SPP@Staples.com | 866-360-4505 

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 844-722-7150.

Call Customer Service at 844-722-7150.

If you need your order shipped to multiple addresses, call us at 844-722-7150 or e–mail us at ascension.cs@staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

Importer Responsibilities:

Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

Product Restrictions:

Select items are not available for export due to foreign regulatory requirements.

Documentation Fee:

All export orders are subject to a documentation fee of $5 per style.

Duty and Tax Obligations:

Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

Transit Times and Delivery:

International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.

Returns:

Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at ascension.cs@staples.com or 844-722-7150.

Contact SPP for More Information:

For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at ascension.cs@staples.com or 844-722-7150.

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please contact us at Ascension-SPP@Staples.com or 866-360-4505 to begin the custom order process.

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at ascension.cs@staples.com, and a representative will be happy to help you.

Click Here to view size chart.

After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.

Once the order is placed, call Customer Service at 844-722-7150.

You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 844-722-7150 between the hours of 7 a.m. and 5 p.m. CST.

Custom Orders: We are unable to accept returns or process exchanges on custom, made to order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.

To return an in-stock item, contact Customer Service at 844-722-7150 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

Call Customer Service at 844-722-7150. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 844-722-7150.

Call Customer Service at 844-722-7150 for more information.

Call Customer Service at 844-722-7150 for more information.

Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. As a healthcare provider, Ascension should not purchase or offer items requiring this warning. So, items requiring this warning will not be sourced by Staples for our company, even if a Prop 65 item is less expensive than other options. We cannot take the risk of putting members of our community at risk. Thank you for understanding.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.