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Orders are fulfilled by Staples Promotional Products (SPP), vendor ID ending in 0000061876. When paying via PO, attach a screenshot of your cart to the header comment on your PeopleSoft requisition and state the order is for “Ascension eStore Items”. The PO should NOT BE SENT TO SPP. Once you have your PO number, proceed with your order.

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In-stock Products


Custom Orders

Made To Order Products


Pricing and Payment

Payment Methods

Acceptable Payment Methods for the Ascension eStore:

  • Credit Cards (Visa, American Express, MasterCard and Discover)
  • On Account Billing / PO Billing
  • eCertificates

Checks and money orders are not accepted.
Please note if paying via credit card your statement will reflect payment to Staples Promotional Products.

Offers and Promotions

If you have a promo code, you can use it during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

I know a vendor who can make what I need less expensively.

Staples is the only vendor legally authorized to use the Ascension brand on merchandise and promotional apparel. If you have a lower bid on an item from another vendor, please present it to your Staples rep and they will work with you to ensure there is an apples to apples comparison on items bid. And Staples will always try to find a way to source what you need within your given budget.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Shipping and Delivery

What are normal production and delivery times?

Ready-to-ship merchandise orders will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours via the shipping method you have selected. Please check the product description page if you would like to view the estimated delivery date upon purchase.

For production and delivery lead times on made to order and special order items, contact email: | 866-360-4505

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

How do I track my order?

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

How can I get my order faster?

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

What happens if a product is backordered?

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

What if I need to change my shipping method after purchase?

Once the order is placed, call Customer Service at 844-722-7150.

What do I do if my order has not arrived?

Call Customer Service at 844-722-7150.

Can I have my order shipped to multiple addresses?

If you need your order shipped to multiple addresses, call us at 844-722-7150 or e–mail us at when placing your order to specify multiple shipping addresses.

Can I ship to an APO address?

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

Can I ship to an international address?

Importer Responsibilities:

Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.

Product Restrictions:

Select items are not available for export due to foreign regulatory requirements.

Documentation Fee:

All export orders are subject to a documentation fee of $5 per style.

Duty and Tax Obligations:

Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.

Transit Times and Delivery:

International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.


Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at or 844-722-7150.

Contact SPP for More Information:

For advice on which items can be shipped to specific countries, please contact the Staples Promotional Products customer service team at or 844-722-7150.

Orders and Returns

Am I limited to the products shown online, or can I customize my order?

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please contact us at or 866-360-4505 to begin the custom order process.

Where can I find product sizing guides?

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact our Customer Service team at, and a representative will be happy to help you.

Click Here to view size chart.

How do I check the status of my order?

After you place an order and it's been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your ‘My Account’ portal in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at 844-722-7150.

How can I access my past orders or invoices?

You can access past orders and invoices by clicking on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What is your return policy?

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 844-722-7150 between the hours of 7 a.m. and 5 p.m. CST.

Custom Orders: We are unable to accept returns or process exchanges on custom, made to order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.

Due to shipping restrictions, we cannot accept returns on the following: hand sanitizers (and similar items with alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc.

How do I return an item?

To return an in-stock item, contact Customer Service at 844-722-7150 to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

What if my item arrives damaged or defective?

Call Customer Service at 844-722-7150. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at 844-722-7150.

When will my refund be received after returning an item?

Call Customer Service at 844-722-7150 for more information.

How can I track my return?

Call Customer Service at 844-722-7150 for more information.

California Proposition 65 and Tariffs

California Proposition 65

Attention California Residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. As a healthcare provider, Ascension should not purchase or offer items requiring this warning. So, items requiring this warning will not be sourced by Staples for our company, even if a Prop 65 item is less expensive than other options. We cannot take the risk of putting members of our community at risk. Thank you for understanding.

Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.